CartRecovery Pro
Abandoned Cart Recovery

1Introduction & Features

CartRecovery Pro is a WooCommerce plugin that automatically contacts customers who added items to their cart but didn't complete checkout. On average, 70% of shopping carts are abandoned — CartRecovery Pro helps you win back those lost sales through multi-channel recovery sequences.

What CartRecovery Pro Does

Requirements

2Installation

Step-by-Step Installation

1. 1
   Log in to your WordPress admin at yoursite.com/wp-admin
2. 2
   Navigate to Plugins → Add New in the left sidebar
3. 3
   Click the Upload Plugin button at the top of the page
4. 4
   Click Choose File and select cart-recovery-pro.zip from your downloaded files
5. 5
   Click Install Now and wait for the upload to complete
6. 6
   Click Activate Plugin — you will be redirected to the Setup Wizard automatically

What Happens on Activation

• Creates 4 custom database tables for cart tracking, sequences, notifications, and recovery logs
• Seeds a ready-to-use 3-step email recovery sequence (1 hour, 24 hours, 72 hours)
• Schedules a background scanner that checks for abandoned carts every 5 minutes
• Adds the WooScribe AI: Generate Descriptions option to your Products bulk actions
• Redirects you to the Setup Wizard for first-time configuration

3Setup Wizard

After activation, CartRecovery Pro walks you through a 4-step wizard. You can complete it in about 2 minutes. Each step saves independently — if you navigate away, your progress is kept.

Step 1 — Email Settings

1. 1
   Enter your From Name — this is what customers see as the sender (e.g. "My WooStore")
2. 2
   Enter your From Email — use a domain email address matching your website for best inbox delivery
3. 3
   Click Continue → to proceed to Step 2

Step 2 — Timing Settings

1. 1
   Abandon after (minutes) — how long after a cart goes inactive before it's considered abandoned. Default is 20 minutes. Increase to 60+ for high-ticket stores where customers do more research.
2. 2
   Minimum cart value — only track carts above this amount. Set to 0 to track all carts. Useful for ignoring low-value test carts.
3. 3
   Smart Send-Time — keep this enabled (recommended). The plugin analyses your store's historical order data and automatically shifts recovery emails to arrive at your store's peak buying hour.

Step 3 — WhatsApp (Optional)

1. 1
   Tick Enable WhatsApp recovery messages if you want to send WhatsApp notifications
2. 2
   Choose your Provider: Twilio (recommended for businesses) or CallMeBot (free, personal use)
3. 3
   For Twilio: enter your Account SID, Auth Token, and WhatsApp-enabled sender number. Get these from console.twilio.com
4. 4
   For CallMeBot: get a free API key by sending "I allow callmebot to send me messages" to +34 644 28 56 19 on WhatsApp
5. 5
   Skip this step if you only want email recovery for now — you can enable WhatsApp later in Settings

Step 4 — Done!

CartRecovery Pro is now active. You'll be redirected to the main dashboard with a "Setup complete" confirmation banner. The plugin is immediately monitoring your store — any cart abandoned from this moment will be captured and queued for recovery.

4Analytics Dashboard

Navigate to WooCommerce → Cart Recovery to view your analytics dashboard. This is your recovery command centre.

Understanding the KPI Cards

Recovery Funnel

The funnel shows your recovery pipeline at a glance — from abandoned carts all the way through to recovered sales. Each stage narrows as customers drop off. Use this to identify where to focus improvements:

• Low Notified % — check that customer emails are being captured on checkout
• Low Open Rate — improve your subject lines or check spam delivery
• Low Recovery % — add a discount coupon to your sequence

5Abandoned Carts List

Navigate to WooCommerce → Cart Recovery → Abandoned Carts to see every captured cart with its status, value, and recovery progress.

Cart Status Meanings

6Recovery Sequences

Navigate to WooCommerce → Cart Recovery → Sequences. This is where you design your recovery strategy — which messages to send, when to send them, and what discounts to offer.

CartRecovery Pro ships with a proven 3-step default sequence. You can use it as-is or customise every detail.

The Default Sequence Explained

Editing a Sequence Step

Click Edit on any step to expand the editing form:

1. 1
   Click Edit on the step you want to modify
2. 2
   Adjust the Step name, Channel (Email/WhatsApp), and Send after (minutes)
3. 3
   Edit the Email subject and Message body — use template tags (see below) to personalise
4. 4
   Set a Discount coupon type (none, % off, fixed amount), amount, and expiry days
5. 5
   Click Save Step — changes take effect for all future recovery emails immediately

Template Tags

Use these tags in any subject line or message body. They are replaced with real values when the email is sent:

Automatic Discount Coupons

When a sequence step has a coupon configured, CartRecovery Pro automatically:

• Creates a unique WooCommerce coupon per abandoned cart (e.g. RECOVER-42-XK9P2M)
• Ties the coupon to the customer's email address — only they can use it
• Sets a usage limit of 1 — can only be redeemed once
• Sets an expiry date based on your configured "Expires (days)" setting
• Reuses the same coupon across all steps — a customer sees the same code in Step 2 and Step 3

You can view all generated coupons under WooCommerce → Coupons — they are prefixed with RECOVER-.

7Settings

Navigate to WooCommerce → Cart Recovery → Settings to configure all plugin options. After making changes, scroll to the bottom and click Save Settings.

Email Settings

Use the 📧 Send Test Email button to send a test recovery email to any address and confirm delivery before going live.

WhatsApp Settings

Timing & Behaviour

AI Message Writer

When enabled, CartRecovery Pro uses Anthropic Claude to write personalised recovery messages for every abandoned cart. Instead of sending the same template to everyone, Claude reads the actual cart contents — product names, categories, and descriptions — and writes copy tailored to that specific customer and those specific items.

Setting Up the AI Writer — Step by Step

1. 1
   Visit console.anthropic.com and sign up for a free account
2. 2
   Go to Billing and add a minimum of $5 credit — this is required to activate API access
3. 3
   Go to API Keys → Create Key, name it "CartRecovery Pro", and copy it immediately — it is only shown once
4. 4
   In WordPress, go to WooCommerce → Cart Recovery → Settings → 🤖 AI Message Writer
5. 5
   Paste your key (starts with sk-ant-) into the Anthropic API Key field. Use the 👁 Show button to verify it pasted correctly
6. 6
   Click 🔌 Test Connection — a green "✅ Connected!" badge confirms your key is valid and has credit
7. 7
   Set AI Writing Enabled to Enabled (AI generates messages)
8. 8
   Choose your model and click Save Settings

Haiku vs Sonnet — Which Model to Choose

What the AI Knows About Each Cart

CartRecovery Pro passes all of this context to Claude for every recovery message — no extra configuration needed:

• Customer first name — personalised opening ("Hi Fred," not "Hi there,")
• Product names and quantities — e.g. "Nike Air Max 270 (×2)"
• Product categories — e.g. "[Footwear, Nike]" — tells Claude the product type automatically
• Product short descriptions — up to 120 characters per item from your WooCommerce product data
• Cart total — with your store currency symbol
• Coupon code — if generated for this step, Claude weaves it naturally into the message
• Step tone — reminder (friendly/no pressure), discount (warm/highlight saving), final (urgent/last chance)
• Store name — from your WordPress site settings

Test Connection — What Each Result Means

✦Quick Reference

Admin Menu Locations

Default Timing (minutes)